Payments with privacy & security

Pay.IM provides credit/debit card processing for live entertainment websites. We work with payments for tokens and memberships/subscriptions.
Secure payments
We follow the latest security standards in card processing.
Protected privacy
We don’t mention the sensitive information in your charges.
Billing support
Our team is ready to answer any payment questions you may have.
How can I cancel my membership/paid?
Please contact our Customer Support and provide at least two of the following:
  • Your username
  • Transaction number
  • First 6 and last 4 digits of your card number
Note that your subscription will remain active until the end of the current billing cycle.
I didn't get tokens I paid for. Why?
Normally, you're supposed to get tokens as soon as you pay for them. Sometimes this can take up to 30 minutes. But if after 30 minutes you still haven't received anything, please contact directly the standalone website's (not Vietnam-Outlets's) customer support first.
My statement has a transaction I don't recognize. What do I do?
We value discretion and respect your privacy. When you buy product, membership, or subscription on a standalone website which uses Pay.IM, this transaction will show on your card statement as vietnam-outlets.com. If you find a transaction you don't recognize, please contact our Customer Support. They'll answer your questions and handle any billing requests.
Need help?
We’re here for you.
payment.im@email
Monday-Friday UTC business hours